Shipping and Returns

Refund Policy

• Thank you for choosing Mila and Olive. We take pride in the quality and craftsmanship of our products. Our refund policy is designed to ensure a fair and satisfactory experience for all our customers.

Damaged Products:

• If you receive a product that is damaged or defective, please notify us within 7 of receiving your order. We will require photographic evidence of the damage to process your claim.

Change of Mind:

• Please note that we do not offer refunds or exchanges for change of mind. Our products are described as accurately as possible on our website to help you make an informed decision before your purchase.

Exceptions:

• In rare cases where an exception to our policy is made, this will be at our discretion and may incur a restocking fee.

How to Initiate a Refund:

• To initiate a refund for a damaged product, please contact us at hello@milanadolive.com.au with your order number, details of the issue, and photographic evidence. Our customer service team will guide you through the return process.

We strive to ensure that every customer is delighted with their purchase, but understand that issues can arise. Our goal is to resolve any problems quickly and to your satisfaction.

Thank you for supporting us!